Tools built for Kenya's payment professionals
KORS and KIMT are Kenswitch's proprietary technology platforms — purpose-built to give every network member real-time intelligence and frictionless dispute resolution.
Kenswitch Online Resolution System
Transforming dispute resolution
A centralised, digital-first dispute management system that eliminates the delays, opacity, and friction of traditional resolution processes — giving all parties visibility and control in real time.
- •Centralised Case Management
- •Real-Time Status Tracking
- •Automated Notifications
- •Secure Document Exchange
- •Analytics & Reporting Dashboard
- •Regulatory Alignment (CBK)
- •Up to 70% faster case resolution
- •Full transparency for all parties
- •Reduced regulatory risk
- •Higher customer satisfaction scores
- •Data-driven process improvements
- •Member banks & SACCOs
- •Payment service providers
- •Merchants & acquirers
- •Compliance & risk teams
- •Customer service departments
“Transforming dispute resolution into a basearter, transparent, and compliant process for every participant in Kenya's payment network.”
Kenswitch Intelligent Monitoring Tool
Turning data into decisive action
A real-time intelligence layer across the entire Kenswitch network — giving operations teams, compliance officers, and executives the visibility they need to act before problems escalate.
- •Real-Time Monitoring Dashboard
- •Fraud & Risk Alerts
- •Customisable Reports
- •Performance Analytics
- •Regulatory Compliance Reporting
- •Multi-Level User Access
- •Proactive fraud prevention
- •Reduced operational downtime
- •Faster compliance reporting
- •Executive-level visibility
- •Configurable alert thresholds
- •Operations & network teams
- •Risk & fraud departments
- •Compliance officers
- •C-suite & management
- •IT security teams
“Turning raw network data into actionable insight so every team across the Kenswitch ecosystem can act with confidence.”